PUT /api/v2/requests/{request_id}
Updates a request with a comment or collaborators (cc's). The end user who created the request can also use it to mark the request as solved. The endpoint can't be used to update other request attributes.
Writable properties
This endpoint can only update the following properties in the request.
| Name | Type | Required | Description |
|---|---|---|---|
| comment | object | no | Adds a comment to the request. See Request comments |
| solved | boolean | no | Marks the request as solved. Example: {"request": {"solved": "true"}}. End users can mark requests as solved only if the request's can_be_solved_by_me property is true. The property is true only when the ticket is assigned to an agent and the ticket type is not a problem but a question, task, or incident |
| additional_collaborators | array | no | Adds collaborators to the request. An email notification is sent to them when the ticket is updated. See Adding collaborators |
Allowed For
- End users
Servers
- https://{subdomain}.{domain}.com
Path parameters
| Name | Type | Required | Description |
|---|---|---|---|
request_id |
Integer | Yes |
The ID of the request |
How to start integrating
- Add HTTP Task to your workflow definition.
- Search for the API you want to integrate with and click on the name.
- This loads the API reference documentation and prepares the Http request settings.
- Click Test request to test run your request to the API and see the API's response.