POST /api/v2/ticket_fields/{ticket_field_id}/options

Creates or updates an option for the given drop-down ticket field.

To update an option, include the id of the option in the custom_field_option object. Example:

{"custom_field_option": {"id": 10002, "name": "Pineapples", ... }

If an option exists for the given ID, the option will be updated. Otherwise, a new option will be created.

Response

Returns one of the following status codes:

• 200 with Location: /api/v2/ticket_fields/{ticket_field_id}/options.json if the ticket field option already exists in the database
• 201 with Location: /api/v2/ticket_fields/{ticket_field_id}/options.json if the ticket field option is new

Allowed For

• Admins

Rate Limit

You can make 100 requests every 1 minute using this endpoint. The rate limiting mechanism behaves as described in Monitoring your request activity in the API introduction.

Field Option Limits

• 2000 options per ticket field

Servers

• https://{subdomain}.{domain}.com

Path parameters

How to start integrating

1. Add HTTP Task to your workflow definition.
2. Search for the API you want to integrate with and click on the name.
   • This loads the API reference documentation and prepares the Http request settings.
3. Click Test request to test run your request to the API and see the API's response.