GET /api/v2/tickets/{ticket_id}/related
The request returns a data object with the following properties:
| Name | Type | Comment |
|---|---|---|
| topic_id | string | Related topic in the Web portal (deprecated feature) |
| jira_issue_ids | array | Array of associated jira issues |
| followup_source_ids | array | Sources to follow up |
| from_archive | boolean | Is true if the current ticket is archived |
| incidents | integer | A count of related incident occurrences |
Allowed For
- Agents
Servers
- https://{subdomain}.{domain}.com
Path parameters
| Name | Type | Required | Description |
|---|---|---|---|
ticket_id |
Integer | Yes |
The ID of the ticket |
How to start integrating
- Add HTTP Task to your workflow definition.
- Search for the API you want to integrate with and click on the name.
- This loads the API reference documentation and prepares the Http request settings.
- Click Test request to test run your request to the API and see the API's response.